Complaint about a taxi service
As a taxi dispatch centre, Taxi 1 is required by law to receive and respond to complaints within three weeks. Fill in the form below and the complaint opens as a ready-made e-mail in your own e-mail program – just press send.
What can you complain about?
- Price deviations – the price differed from what was agreed or stated
- Poor service or rude treatment
- Delays or the taxi not showing up
Compensation
You can claim compensation for documented financial loss if the taxi does not show up, unless it is due to external circumstances such as extreme weather.
How to complain
Find the licence number or dispatch centre on the receipt or on the roof light in the car.
55 70 00 00 (office)
Taxi when you need it.
Book on 05501, in the app or straight from the web – around the clock, every day of the year.